RETURN, REFUND & CANCELLATION POLICY

Last Updated: [29-10-2026]

Welcome to [Desikarts.online]. Customer satisfaction is our top priority. Please read our Return, Refund & Cancellation Policy carefully before making a purchase.

1. RETURNS

We want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return subject to the conditions mentioned below.

Eligibility for Returns

Products are eligible for return if:

• The product received is damaged, defective, or broken.
• The wrong product has been delivered.
• The product has missing parts or accessories.
• The item received is significantly different from its description.

To qualify for a return:

• The return request must be raised within 5 days from the date of delivery.
• The product must be unused, unworn, and in its original condition.
• The product must be returned with original packaging, labels, tags, manuals, and accessories.
• Proof of purchase must be provided.

2. UNBOXING VIDEO REQUIREMENT

For claims related to:

• Damaged products
• Missing items
• Wrong products
• Empty package delivery

Customers must provide a clear and uninterrupted unboxing video recorded from the moment the sealed package is opened.

Without an unboxing video, return, replacement, or refund requests may be rejected after verification.

3. NON-RETURNABLE ITEMS

The following items are not eligible for return:

• Products damaged due to misuse or negligence by the customer.
• Products showing signs of use.
• Personalized or customized products.
• Gift cards and digital products.
• Products returned without original packaging.
• Hygiene-sensitive items after opening.
• Clearance, sale, or final-sale items (unless damaged or defective).

4. RETURN PROCESS

To initiate a return:

1. Contact our customer support team.
2. Provide your Order ID.
3. Explain the issue with supporting photos/videos.
4. Wait for return approval from our team.
5. Ship the product back to the provided return address if requested.

Return requests submitted after the eligible period may not be accepted.

5. REFUNDS

Once the returned item is received and inspected, we will notify you regarding the status of your refund.

If approved:

• The refund will be processed to the original payment method.
• Refunds are generally processed within 3-7 business days after approval.
• Bank processing times may vary depending on the payment provider.

6. PARTIAL REFUNDS

Partial refunds may be granted in the following situations:

• Product returned in a condition different from its original state.
• Missing accessories or packaging.
• Product returned with signs of use.

The refund amount will be determined after inspection.

7. REPLACEMENT POLICY

Customers may request a replacement instead of a refund if:

• The received product is damaged.
• The product is defective.
• The wrong item was delivered.

Replacement requests are subject to product availability.

If the same item is unavailable, a refund will be issued.

8. ORDER CANCELLATION

Orders may be cancelled only before they are processed or shipped.

Once an order has been shipped, cancellation requests cannot be accepted.

To cancel an order, contact customer support immediately after placing the order.

9. SHIPPING CHARGES

• Shipping charges are non-refundable unless the return is due to our mistake.
• Return shipping costs may be borne by the customer unless the item received is defective, damaged, or incorrect.

10. FAILED DELIVERIES

If an order is returned because:

• The customer provided an incorrect address.
• The customer was unavailable to receive the package.
• The customer refused delivery.

The reshipping cost may need to be paid by the customer.

11. FRAUD PREVENTION

We reserve the right to refuse returns, refunds, or replacements if:

• Fraudulent activities are suspected.
• False claims are submitted.
• Evidence provided is insufficient or manipulated.

12. CONTACT US

For any return, refund, replacement, or cancellation requests, please contact us:

Email: support@desikarts.onine
WhatsApp: +91 6366319951
Business Hours: Monday to Saturday, 9:00 AM to 6:00 PM

13. POLICY ACCEPTANCE

By placing an order on our website, you acknowledge that you have read, understood, and agreed to this Return, Refund & Cancellation Policy.

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